Shipping policy

Shipping Policy

Last updated: 16 July 2026

1. Delivery Areas

We currently deliver to addresses within the United Kingdom. Unfortunately, we are unable to fulfil orders to addresses outside of the UK at this time.

2. Delivery Charges

Delivery charges are calculated based on your order value at checkout:

Order Value	Delivery Cost

£15 – £79.99	£6.00
£80 and over	FREE

We offer local delivery to addresses within a 15-mile Radius of Our Location.

Up to 10 miles: £2.99 delivery fee (minimum order £15.00)

10 to 15 miles: £4.59 delivery fee (minimum order £15.00)

Local delivery is available on eligible orders placed through our online store. Delivery times will be communicated at the time of dispatch. Please ensure someone is available to receive your order, particularly for food items requiring refrigeration — we cannot be held responsible for spoilage resulting from a failed delivery where no one was available to receive it.

3. Processing Time

Orders are typically processed within 2–3 business days (Monday to Friday, excluding UK public holidays). Orders placed after 12:00 PM may be processed the following business day.

4. Estimated Delivery Times

Once dispatched, estimated delivery times are:

Standard Delivery: 5 -7 Business days

Delivery times are estimates only and cannot be guaranteed. Delays may occur during peak periods (e.g. Christmas, Bank Holidays) or due to circumstances outside our control.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

6. Failed Deliveries

If a delivery attempt is unsuccessful, our courier will leave a notification card with instructions on how to rearrange delivery or collect your parcel. Uncollected parcels may be returned to us, in which case we will contact you to arrange redelivery. Additional delivery charges may apply.

7. Damaged or Missing Items

If your order arrives damaged or items are missing, please contact us within 48 hours of delivery at your earliest convenience. Please retain all packaging and provide photographic evidence where possible so we can resolve the issue promptly.

8. Food Safety

As we sell food products, please ensure someone is available to receive your delivery, particularly for items that require refrigeration. We cannot be held responsible for spoilage resulting from a failed delivery where no one was available to receive the order.